A customer-orientated system for quality
The satisfaction of our customers and partners is at the heart of our concerns, which led to a Customer Pathway Directive being created in 2018.
Its objective is to enhance how we listen to customers and aim for the best in order to provide you with a fully fluid service and offer products that are adapted to your needs. The better we listen, the better we understand your expectations, and the better we can satisfy you.
Since we are continuously searching for performance and using tools and methods recognised in the most demanding environments, we implement tools for Operational Excellence at our sites:
- Lean Manufacturing, Lean Office
- High-quality tools: QRQC, 8D, PDCA, 5P, AMDEC
- The Products Road Map and the Product Development LACROIX process for our product projects